Job Description:

Assessment Worker, Income and Social Supports

Human Services – Income and Social Supports

CUPE LOCAL 966

Status: 5 Regular Full-time and 5 Contract Full-time up to 12 months

Salary Range: $55,113 to $64,769 per annum

Work Mode: Remote *see below for more details about this work mode.

Location: 7120 Hurontario St., Mississauga

Hours of Work: 35 hours per week

Who we are: Income and Social Supports provides Peel residents with the supports needed to help navigate and access income and stability supports to enable self-sufficiency and improved quality of life. We deliver an efficient, inclusive and people-focused social assistance program and provide people with a range of services and supports to respond to their unique needs to enable employment opportunities and independence.

The Role: As the Assessment Worker, you are the initial point of contact who provides front line customer service to all clients and public to the Assessment and Intake Reception Unit by telephone and online in accordance with legislation and our Regional Values. In this role, you will assess immediate client needs, complete application to determine pre-eligibility of Human Services subsidy programs, and provide referral and resources to internal and external services.

What you will do in this role:

Provides primary access for Human Services clients and public on the phone, on line, mail and Teletypewriter
Assess client needs for financial, employment, housing and childcare subsidy
Employ a holistic approach to prioritize immediate needs for financial assistance, employment, children’s services or housing subsidy
Utilizes comprehensive knowledge of legislation and approved procedures to assess pre-eligibility for assistance in all Human Services program areas
Explains criteria and completes applications for all applicable subsidy programs on the applicable technology; such as Social Assistance Technology, Ontario Child Care Management System(OCCMS), Client Management System (CMS)
Documents reason(s) for an applicant’s withdrawal of an application
Makes referrals to other internal and community resources that may meet their needs and complete required computer processing
Schedules appropriate appointments in Centralized Booking System (CBS) based on clients’ circumstances, such as medical restrictions or language barriers
Uploads and process online applications for Ontario Works, Peel Access to Housing, and Childcare Subsidy
Utilizes case management strategies to ensure timely follow-up and processing of caseload as per provincial standard
Prepares statistical and administrative reports as required

What the role requires:

High school diploma, plus 1 year of related experience within Human Services
Excellent verbal and written communication skills
Interpersonal skills to deal effectively with a variety of individuals
Excellent assessment and problem solving skills
Knowledge of relevant legislation/policy/procedures including Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), the Ontario Works/Ontario Disability Support Program, Day Nurseries, Social Housing Reform, Residential Tenancy and Human Rights Acts

Skills/Abilities:

Knowledge of all Human Services program areas
Knowledge of Regional, municipal and community services
Computer skills, including: CBS, CMS, Social Assistance Technology, OCCMS, TTY and MS Office
Good organizational and time management skills with accuracy to ensure correct and efficient data entry
Ability to exercise judgment to support good decision making in stressful situations
Mathematical skills to determine monthly income and/or earnings were applicable
Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Perks @ Peel and why you will love working for us:

% in lieu of benefits
Automatic enrolment into OMERS pension plan (where applicable)
Accrue Vacation on a monthly basis starting at 2 weeks per annum
Supportive leadership and a culture of respect and inclusion

***Preference will be given to qualified applicants who are currently in the bargaining unit.***

This position is a bargaining unit position represented by CUPE Local 966. Continuous employment is not guaranteed and may be subject to layoffs as outlined in the Collective Agreement Article 15

Work Mode & Job Location:

In this role you will have the ability to work mostly remote. You will be required to occasionally attend on-site meetings based on operational requirements at the 7120 Hurontario St., Mississauga worksite. Your remote work location must be located within the province of Ontario.

The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Assessment: There will be an Assessment to be completed as part of the recruitment process. All communication will be sent to the email address attached to your application submission.

Interview: Our recruitment process will be completed with video conference technology.

If this opportunity matches your qualifications and experience, please apply on-line.

As part of the Region’s ongoing commitment to health and safety, there are enhanced COVID-19 specific safety protocols and/or personal protective equipment requirements (e.g. masks, eye protection, etc.) in place to help protect health and safety. The additional requirements are determined based on the nature of the work being carried out.

About Us:

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 175,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information:

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.

Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please contact zzg-hrtalentacquisition@peelregion.ca

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.

Regional Municipality of Peel

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